SHIPPING & RETURNS

Shipping transit times vary depending on the service chosen.

We ship all orders via UPS or Express Mail (domestic) or DHL (international) unless otherwise specified.

If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement.  We reserve the right to ship via the carrier of our choice to ensure the most reliable and secure shipping method wherever UPS shipping is not available.

All orders are shipped standard with no signature required.

 

DOMESTIC (WITHIN THE CANADA)

STANDARD SHIPPING: Standard Shipping - Delivered in about 7-10 business days

EXPRESS SHIPPING: Priority Express - Delivered in about 2-4 business days

 

INTERNATIONAL (OUTSIDE OF CANADA)

International orders will be processed, packaged & shipped within 1-5 business days of receiving the order. International orders are shipped via DHL and include tracking information, which can be acquired from the DHL website.

Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs can impose taxes & duties on the shipment.

 

​Queen Alive Inc. cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order. Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 15%. Packages not retrieved are either shipped back to us, or abandoned.

 

We accept items in new condition with the original tags attached for a refund. Items washed, worn or not returned in original condition will not be accepted and returned to the customer. You have 14 days from the date you receive your order to submit a return. Return requests must be submitted by emailing with subject line: RETURNS

 

PROCESSING

After your return has been received, Please allow 3-5 business days for your return to be processed.